Shipping Policy

Last updated: 24-Aug-2026

M/s Technocrates (Shakti Feed), BIADA Industrial Area, Forbesganj, Araria, Bihar 854318

At a glance

1. Where we deliver

We currently deliver across [Bihar]. Enter your PIN code on the product page before ordering to confirm we reach your area.

We do not currently ship outside [Bihar] through this website. If you are outside our delivery area, call [PHONE] and we may be able to supply you through an authorised dealer near you.

2. Order confirmation

We may call you to confirm your order before dispatch, especially for Cash on Delivery and for first-time orders. Please keep your mobile reachable. If we cannot reach you after [3] attempts across [2 working days], we may cancel the order.

3. Dispatch and delivery time

Orders placed before [4 pm] on a working day are usually processed the same day. Orders placed on Sundays or public holidays are processed the next working day.

Delivery timelines are estimates, not guarantees. Rural deliveries, and deliveries during monsoon, harvest season or major festivals, can take longer.

4. Shipping charges

• Orders below [₹ THRESHOLD]: flat [₹ RATE]
• Orders at or above [₹ THRESHOLD]: free delivery
• Bulk orders of 25 kg and 50 kg bags may attract additional freight depending on quantity and destination. Any extra charge will be confirmed with you by phone before dispatch; we will never add it silently

5. How large bags are delivered

Please read this before ordering 25 kg or 50 kg bags.

• Bulk feed bags travel by surface transport, not by regular courier
• Delivery may be to the nearest transport hub, godown or main road access point rather than to your door, depending on road access to your village
• Unloading and carrying from the delivery point is your responsibility. Please arrange help in advance for large orders
• Our transport partner will call you before delivery, so please keep your phone reachable

Smaller packs (supplements, and fish feed in 5 kg and 10 kg) are delivered by courier to your address.

6. Tracking your order

You will receive a confirmation by [SMS / WhatsApp / email] when your order is dispatched, with tracking details where available. Bulk transport consignments may have a docket number instead of a courier tracking link.

For any update, call [PHONE] with your order number.

7. Check the goods before you accept

Please inspect the packaging in front of the delivery person.

If a bag or container is torn, wet, leaking or tampered with, refuse the delivery and call us the same day on [PHONE]. This is far easier to resolve than accepting a damaged bag and reporting it later.

8. Failed or refused deliveries

If delivery fails because the address was incomplete, nobody was available, the phone was unreachable, or a COD order was refused without a valid reason:

• We will attempt delivery [twice] more
• After that the order is returned to us and cancelled
• For prepaid orders we refund the item value; the shipping and return freight may be deducted
• Customers who repeatedly refuse COD orders may have Cash on Delivery disabled on their number

9. Address accuracy

Please give a complete address with a landmark and a working mobile number. Many rural addresses are hard to locate without one. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address.

10. Delays outside our control

We are not liable for delays caused by flood, heavy rain, road closures, strikes, curfew, transport breakdowns, festival rush or government restrictions. We will keep you informed and deliver as soon as we can.

11. Contact

[PHONE] · info@shaktifeed.com · Monday to Saturday, 9 am to 7 pm