Last updated: 24-Aug-2026
M/s Technocrates (Shakti Feed), BIADA Industrial Area, Forbesganj, Araria, Bihar 854318
At a glance
| Report a problem within | [48 hours] of delivery |
| We replace or refund if | Damaged, wrong product, wrong size, or past best-before |
| We cannot accept | Opened bags, change of mind, made-to-order items |
| Refund time | [7 to 10 working days] after approval |
1. Why feed is different
Our products are consumable animal feed and feed supplements. Once a bag or container has been opened, we cannot resell it or verify how it was stored. For the safety of other farmers' animals, we cannot accept returns of opened packs.
We will always put right a genuine problem with the product or the delivery.
2. When we will replace or refund
We will replace the product free of charge, or refund you in full, if:
- The bag or container arrived damaged, wet, torn or leaking
- You received the wrong product or the wrong pack size
- The product was past its best-before date on arrival
- There is a genuine manufacturing defect, for example mould, foreign matter, or an obvious change in texture or smell in an unopened pack
3. When we cannot accept a return
- The pack has been opened or partly used, except where a manufacturing defect is found
- Change of mind, or the product was ordered by mistake
- The product was stored incorrectly after delivery: in damp conditions, in direct sun, or left open
- The animal did not respond as expected. Results depend on breed, age, existing ration, health status and season, and nutrition works gradually. This is not a product fault
- Damage caused by rodents, pests or moisture after delivery
- Made-to-order products, including custom-specification sinking fish feed, unless faulty
- The problem is reported after [48 hours] from delivery
4. How to report a problem
Call [PHONE] or email [EMAIL] within [48 hours] of delivery, with:
- Your order number
- Photographs of the product, the damage, and the packaging
- A photograph of the batch number and best-before date printed on the pack
- A short description of the problem
The batch number matters: it lets us trace the production lot and check whether other bags are affected.
5. What happens next
| Step | What happens | Timeline |
|---|---|---|
| 1 | We acknowledge your complaint | Within 48 hours |
| 2 | We review the photographs and batch details, and may call you | [2 working days] |
| 3 | Where needed, we arrange collection of the product | [3 to 5 working days] |
| 4 | We confirm replacement or refund | After inspection |
| 5 | Refund credited, or replacement dispatched | [7 to 10 working days] |
You choose whether you would prefer a replacement or a refund, where the claim is approved.
6. Refunds
- Prepaid orders are refunded to the original payment method
- Cash on Delivery orders are refunded by bank transfer or UPI. We will ask for your account or UPI details, but we will never ask for your card number, PIN, OTP or full banking password
- Where the fault is ours, we bear the return freight
- Refunds are processed within [7 to 10 working days] of approval. Your bank may take a few days more to credit it
7. Damaged in transit
Please check the packaging before accepting delivery. If a bag is torn, wet or tampered with, refuse it at the door and call us the same day. This is the fastest resolution and no collection is needed.
8. Cancelling an order
You can cancel free of charge before dispatch by calling [PHONE]. Once dispatched, an order cannot be cancelled, but this policy still applies if there is a problem with the goods.
9. If you are not satisfied
Contact our Grievance Officer:
[GRIEVANCE OFFICER NAME] · [EMAIL] · [PHONE]
BIADA Industrial Area, Forbesganj, Araria, Bihar 854318
We acknowledge complaints within 48 hours and aim to resolve them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.
10. Contact
[PHONE] · info@shaktifeed.com · Monday to Saturday, 9 am to 7 pm