Last updated: 24-Aug-2026
This Privacy Policy explains how M/s Technocrates ("Technocrates", "Shakti Feed", "we", "us"), a Suraj Shree Group company, collects and uses your personal information when you visit or buy from www.shaktifeed.com.
By using this website you agree to this policy.
1. Who we are
M/s Technocrates
BIADA Industrial Area, Forbesganj, Araria, Bihar 854318, India
Email: info@shaktifeed.com · Phone: [CUSTOMER PHONE NUMBER]
GSTIN: [GST NUMBER]
2. Information we collect
Information you give us
- Name, delivery address, PIN code, mobile number and email address
- Order details and purchase history
- Anything you send us by WhatsApp, phone, email or our contact form
- Information you share when applying to become a dealer or requesting a bulk quote
Information collected automatically
- Device, browser, IP address and pages viewed
- Cookies and similar technologies (see section 5)
We do not store your card or banking details. Online payments are handled by our payment gateway partner. We receive only a confirmation that payment succeeded or failed.
3. Why we use your information
- To process, pack, confirm and deliver your order
- To contact you about your order by phone, WhatsApp, SMS or email, including delivery confirmation calls, which are standard for Cash on Delivery orders
- To provide customer support and answer feeding or dosage questions
- To issue GST-compliant invoices and maintain accounts as required by law
- To prevent fraud and reduce failed or refused deliveries
- To send offers or updates, only if you have opted in. You can opt out at any time
4. Legal basis
We process your information to perform the contract you enter into when you place an order, to meet our legal obligations under Indian tax and consumer law, for our legitimate business interests such as fraud prevention, and with your consent where required (for example, marketing messages).
5. Cookies
We use cookies to keep items in your cart, remember your language preference, keep you signed in, and understand how the site is used so we can improve it. You can block cookies in your browser settings, but parts of the site, including checkout, may stop working.
6. Who we share your information with
We do not sell your personal information. We share it only with:
- Shopify Inc., which hosts this store and processes orders
- Our payment gateway, to process online payments
- Courier and logistics partners, to deliver your order; they receive your name, address and mobile number
- Our authorised dealers, where your order or enquiry is fulfilled locally
- Government authorities, where we are required by law to disclose
7. How long we keep it
Order and invoice records are retained for at least eight years, as required under Indian tax law. Marketing contact details are kept until you unsubscribe. Enquiry messages are kept for up to [24 months].
8. Your rights
Under the Digital Personal Data Protection Act, 2023, you may ask us to:
- Confirm what personal data we hold about you
- Correct information that is wrong or out of date
- Delete your information, where we are not required to keep it by law
- Withdraw consent for marketing communications
- Nominate another person to exercise these rights on your behalf
Write to info@shaktifeed.com and we will respond within 30 days.
9. Security
We use industry-standard measures to protect your information, including encrypted connections and access controls. No system is completely secure, and we cannot guarantee absolute security.
10. Children
This website is not intended for anyone under 18. We do not knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. The revised version takes effect when published on this page, with a new "Last updated" date.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:
Name: [GRIEVANCE OFFICER NAME]
Designation: [DESIGNATION]
Email: [GRIEVANCE EMAIL]
Phone: [PHONE]
Address: BIADA Industrial Area, Forbesganj, Araria, Bihar 854318
We acknowledge complaints within 48 hours and aim to resolve them within one month.